Refund Policy
At Snackania, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must initiate the return within 30 days of receiving your order.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Opened or used snacks.
- Items marked as final sale.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@snackania.com with your order number and the reason for the return.
- We will provide you with instructions on how to return your item.
- Ship the item back to us using a trackable shipping method. You will be responsible for return shipping costs unless the return is due to our error.
4. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the credit to appear in your account.
5. Exchanges
If you would like to exchange an item for a different product, please follow the return process above and then place a new order for the desired item.
6. Contact Us
If you have any questions or concerns regarding your refund or return, please reach out to us at support@snackania.com. We are here to assist you!
Thank you for shopping with Snackania! Your satisfaction is our priority.
